Terms & Conditions
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Last updated: October 2026
These Terms & Conditions apply to purchases made through the Bank Top Farm website.
By placing an order with us, you agree to the following terms:
1. About Us
This website is operated by Bank Top Farm, Littleborough.
We produce and sell a range of farm-fresh products including beef, lamb and other meat products alongside products sourced from selected suppliers.
If you need to contact us regarding an order, please email:
2. Our Products
We aim to describe and photograph our products as accurately as possible.
As many of our products are fresh, handmade, butchered to order or naturally variable, the appearance, shape, size and weight of the product you receive may differ slightly from photographs shown on our website.
Photographs are for illustrative purposes unless otherwise stated.
3. Variable Weight Products
Meat is a natural product and individual joints, steaks, chops and other cuts cannot always be produced to an exact weight.
Where an approximate weight is shown, we will always aim to supply a product as close as reasonably possible to the weight ordered.
Small variations in weight are normal when purchasing freshly butchered meat.
4. Prices
All prices displayed on our website are in pounds sterling (£).
Prices may change from time to time. Any changes will not affect orders that have already been accepted by us.
Any applicable delivery charges will be displayed before you complete your order.
5. Availability
All products are subject to availability.
As we are a working farm and sell fresh and frozen meat products, availability can sometimes change.
If an item you've ordered becomes unavailable, we will contact you as soon as possible to discuss an appropriate alternative or refund.
6. Placing an Order
When you place an order through our website, you are responsible for ensuring the information you provide is correct, including your:
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name;
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email address;
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telephone number;
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delivery or collection information; and
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delivery address where applicable.
You will receive confirmation of your order using the contact details supplied.
We reserve the right to contact you if we need further information before preparing your order.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Your order will not be confirmed until the required payment has been successfully processed unless we have specifically agreed otherwise.
8. Delivery
Delivery options, charges and available delivery areas will be displayed on our website or during checkout.
Customers are responsible for providing an accurate delivery address.
Where safe-place instructions have been provided, the customer accepts responsibility for collecting and appropriately refrigerating the order promptly after delivery.
Fresh and Frozen products should be refrigerated/frozen as soon as possible.
Please see our Delivery & Collection page for further information.
9. Collection
Orders placed for collection should be collected during the agreed collection period.
Please do not travel to collect an order until the relevant collection date or confirmation has been provided.
Fresh and Frozen products should be appropriately refrigerated/frozen as soon as possible after collection.
10. Cancellations & Changes
If you need to change or cancel an order, please contact us as soon as possible.
Because many of our products are fresh, frozen, perishable, made to order or prepared specifically for your order, cancellation rights may differ from those applying to ordinary non-perishable goods.
Once preparation of a bespoke or perishable order has begun, we may not be able to accept a cancellation or amendment.
Nothing in these Terms & Conditions affects your statutory rights.
11. Returns & Refunds
Due to the perishable nature of fresh and frozen food, we cannot normally accept returns simply because you have changed your mind.
This does not affect your rights if a product is faulty, damaged, incorrectly supplied or not as described.
If there is a problem with your order, please contact us as soon as possible after receiving it.
We may ask you to provide photographs of the product and packaging to help us investigate.
Where appropriate, we may offer a replacement, credit or refund.
12. Food Allergies & Intolerances
Please check the product information and allergen information provided before ordering.
Some products sold by Bank Top Farm may contain or come into contact with allergens.
If you have a food allergy or intolerance and require further information about a product, please contact us before placing your order.
Ingredient and allergen information provided with the product should also be checked before consumption.
13. Storage & Food Safety
Customers are responsible for following the storage, refrigeration, freezing, cooking and use-by instructions supplied with their products.
Fresh and frozen meat should be refrigerated/frozen promptly after collection or delivery.
Do not consume a product if its packaging is damaged or if you have concerns about its condition. Please contact us first.
14. Seasonal & Christmas Orders
Seasonal products, including Christmas turkeys, hampers and festive meat orders, may be subject to separate order deadlines, collection dates, delivery arrangements and deposit requirements.
These will be made clear when ordering.
Natural products such as whole turkeys may vary slightly from the requested weight. We will always aim to provide the closest available weight.
15. Website Information
We make every reasonable effort to ensure the information on our website is accurate and up to date.
Occasionally, errors may occur in product descriptions, availability or pricing. If an error affects your order, we will contact you as soon as possible.
16. Privacy
Personal information supplied when placing an order will be handled in accordance with our Privacy Policy.
Information will only be used as necessary to process orders, provide our services and communicate with customers, alongside any other uses for which you have given consent.
17. Our Liability
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited.
We are not responsible for losses caused by customers failing to follow appropriate storage, refrigeration, cooking or food safety instructions after products have been delivered or collected.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version that applies to your order will be the version published on our website when your order is placed.
19. Contact Us
If you have any questions about an order or these Terms & Conditions, please contact:
Bank Top Farm
Littleborough
Email: order@banktopfarmshop.com